- Open Access
- Authors : Bhoomraogari Sai Teja , Vadla Sai Charith
- Paper ID : IJERTV9IS090282
- Volume & Issue : Volume 09, Issue 09 (September 2020)
- Published (First Online): 24-09-2020
- ISSN (Online) : 2278-0181
- Publisher Name : IJERT
- License: This work is licensed under a Creative Commons Attribution 4.0 International License
Consequences and Determinants Towards Business Analytics Success
Bhoomraogari Sai Teja
Department of Electrical and Electronics Engineering
Mahatma Gandhi Institute of Technology Hyderabad, India
Vadla Sai Charith
Department of Computer Science and Engineering SRM Institute of Science and Technology Hyderabad, India
Abstract A building considerable amount of companies realize the necessary work BA plays in resolving their troubles, projecting future outcomes, as well as also maximizing the worth of files. A cultivating bunch of businesses relies upon BA to the method, also, to also boost their business approaches, expect their business results, improve efficiency, make better choices, use brand-new products and services, and also record new market probabilities. Furthermore, accelerated analytics abilities might help selection producers discover additional special take advantage of details, develop their providers around documents, as well as enrich their business types. This paper pertains to the guideline of business intelligence as well as additionally consequences of business analytics leads and also, evaluates relating to the determinants of business analytics distinction.
KeywordsBusiness Analytics, BI, consequences, determinants
- INTRODUCTIONBusiness analytics (BA) refers to “the thorough use of records, analytical and additionally quantitative analysis, helpful as well as predictive models, and also fact-based management to steer choices as well as actions”. The suggestion of BA was in fact at the beginning produced in the mid-1950s and also has been extensively examined for years. However, BA possesses recently re-emerged as a critical place of the research study. Numerous essential sources might be realized for the increasing importance of BA. Initially, the innovations in information technology (IT) have made it possible for firms to set up exceptional procedures to accumulate records stemming from both interior in addition to outside sources  This results in the unmatched difficulties of big data, recognized through “higher amount, higher cost, and/or higher array”, as handling big data is difficult and also demands brand-new as well as innovative technologies  Together, big data makes use of impressive business options for firms to get favorable ideas into clients as well as treatments  Ultimately, BA, based upon sophisticated IT, has been considerably utilized through business. Second, organizations call for BA to “acquire an edge via making better or maybe faster choices” to manage enhancing competitors, as well as a disturbance in their market, puts as a result of the fee of technological growth as well as also globalization. Third as well as also incredibly most generally, the assemblage of big data, advancements in IT, as well as BA, has brought choice- creating to a completely brand-new volume that is ever for that reason data-driven, making it feasible for administrators to notice what was
lately invisible. This embodies “a qualitative remodeling in opportunities to produce market price as well as likewise one-upmanship”, as well as also to enable decision-making moving towards “location which invites recent been considered reliant on private viewpoint”.
Every sector is faced with a numerous collection of difficulties and also business analytics presents new possibilities for decision producers to deal with such barriers. Plenty of researches pointed out in the literary works examination area suggests that BA has already come to be a business enabler in several companies. It could be concluded that along with all the gadgets, Businesses are frequently trying to find even more intelligent solutions for their companies if you wish to improve their processes and complete exceptional results. Depending on , when firms adopt business analytics they are taking advantage of answers to their business issues, by boosting records right into understanding for decision making.
The technique of decision making in associations needs that managers have certainly not only state-of-the-art know-how about the problems of each interior and also the outside environment, having said that additionally the capacity to study the results of their selections and also their consequences for the supplier.
According to , in comments to a boosting amount of records to become evaluated in companies as well as likewise as a result of boosting tension to answer far much better in addition to faster to buyers, the business has relied on the encouraging of Business Intelligence (BI) as ways to boost business decision making. For (Zeng et al., 2012), BI is the operation of getting the right relevant info in the excellent layout at the correct time for shipping of the outcomes for decision making therefore to have a favorable effect on business procedures, techniques, and also techniques in firms.
Within this certain scenario, the “Business Analytics” (BA) tip ended up being a technique that benefits from an assortment of BI gadgets for business allowing managers to secure real-time access to predictive relevant details. Depending On to (Varga and also Vukovi, 2007), BA makes it possible for associations to exceed common BI by providing a combined system, a business sight of details in addition to a higher level of understanding involving projecting along with marketing of approaches.
Depending on to Varshney as well as additionally Mojsilovic the BA concept embodies a system that involves many responses like demand forecasting, functionality planning of information, workers prepping, marketing, and also options in of the acquisitions pressure, foretelling of profits, far better client understanding as well as likewise things, and a lot more responses.
Despite the market value of BA in addition to data-driven decision-making, a shockingly little bit of scholastic investigation has been performed to know BA as an occurring industry. Subsequently, little is discovered the devices where BA enhances choice- making. As various firms are still fighting to determine how to take advantage of analytics, the lack of such an understanding confines the capability of organizations to properly make use of BA for value advancement. Till the systems whereby BA affects the company, decision-making is much better comprehended, understanding business worth originating from BA continues to be trouble.
Although the contingency idea along with the data processing attraction has been made use of just recently to realize the effect of IT on organizations, no study based upon these 2 concepts has been done to time to examine the building BA and also its impact on option- assisting bring inefficiency. Consequently, this study seeks to support the literary works with making an inspection type in which relevant constructs worrying BA’s impact on decision- making effectiveness is conceptualized as well as also analyzed. To study this examination model empirically, predisposed the extremely minimum squares building formula modeling (PLS-SEM) is used, based on 740 responses that are picked up from an online set of questions survey of UK services. Multi-group research is additionally provided to recognize whether business as well as likewise company measurements light the relationships conjectured in the research study version. This research shows that BA helped together with a data-driven setting will surely cause the advancement of information handling functionalities, which subsequently possess a major influence on organizational decision-making and decision-making efficiecy. This study is going to additionally assist supervisors’ expertise along with an understanding of BA in addition to its impact thus boosting organizational decision- making.
Supervisors are starting to know the functionalities of analytics, and also the system is receiving a dependable flow of demands. They might come with a hypothesis that needs to have screening or even particular suppositions that call for to become looked at. Normally, a manager may merely have a hunch concerning a single thing and either prefer it attested or even to better acknowledge its nuances and also the problems where personal assumptions breakdown.
At the beginning of a venture, participants of the analytics crew frequently consult with business-facing financial workers to figure out those variables that could be possessed
an effect on. At that point, making use of machine-learning formulations (or even possibly conducting a simple multiple-regression review) they look to discover if there are any sort of connections between those variables and also, if therefore, what they are really. By pinpointing the analytical implication of results, they can easily locate which aspects are a whole lot much more remarkably associated with results. As this is certainly not prescriptive analytics, the staff ensures certainly in addition to that people trait ‘is actually due to’ a particular factor, simply that it is hooked up to it. Moreover, they carry out certainly not recommend what must be executed– they merely make use of visualization gadgets to condition what has been noticed. They are cautious that it must be actual supervisors that then recognize an examination as well as also base assortments upon it.
Projecting is a vital result stemming from the money attribute of a business (including purchases, costs as well as also even more). In contrast to taking advantage of a military of financial specialists, the carrier is arranging to make use of predictive analytics for anticipating. A current example is a job to prepare for normal purchases at retail store amount– an extra is a task to determine the elements that determine outlet performance. They use historical data to seek patterns (trend recognition) to determine what these might be and how they may have an effect on efficiency. Provided an enormous amount of information, they make use of machine-learning modern technologies to do this.
At the same time, all previous years’ time purchases information around all their retail stores, all marketing activities performed over this time around period as well as various other possibly applicable interior information are combined with outside information including the weather as well as macro-economic facets (featuring inflation and also throw away incomes). All this record is supplied into a created semantic network as well as likewise finding out methods ‘to learn’ the relationships between these variables as well as likewise recognize only exactly how they affect purchases. The first-cut assessment achieved 92 accuracies.
The group recognizes that extra fine-tuning is needed for the version to come to be allowed. They are right now working at getting this amount roughly 98; the minute certainly there, they will most definitely use this variation to forecast purchases along with aid with concerns consisting of budgeting as well as additionally rostering.
- LITERATURE REVIEWThe information processing attraction which is founded through emergency suggestion claims that the crucial duty for companies is actually to take care of uncertainty including task details as well as the charge of environmental renovation using setting up devices of data processing. The data processing landscapes pressure the significance of matching information processing standards along with data handling capacities: the higher the task anxiousness the higher the amount of information that requires to be refined. Because of this institutions need to have to be made to aid in
data processing to enable variety makers to process a much more substantial quantity of pertinent details to boost one- upmanship.
Regarding the information processing point of view, intellectuals recommend that information supplied using info systems is an important possession helping establishments acquire competitive advantage and also cultivate innovation. This point of view is looked like by a current data of DHL (2013 ), “details have come to be the 4th manufacturing variable along with essential to extremely competitive difference.” (p. 29). Many study studies have stressed the duty of facts, applicable info consumption as well as tracking in institutions. For example, from an advertising and marketing standpoint, claims that companies need to find past the modern-day technology and additionally focus on simply how to handle their information to acquire one-upmanship.  empirically look at just exactly how organizations’ make use of numerous forms of business information impacts their computed functionality about operational excellence, consumer devotion, in addition to product leadership. Analyzing modern provider development excellence from a decision-making standpoint indicates that particulars participate in a notable duty in the reduction of jurisdictional unpredictability in present-day company progression distinction. They recommend that the information processing viewpoint confirms to come to be an efficient system. They find that achievement, proliferation, as well as also use of info all add positively to the possibility of service advancement outcomes In their study on technology in regular along with business organizations declare that institution’s data handling capacity has a result on improvement.
In the instance of development, the data handling, as well as use scenery, assists our company to center our focus on the essential details variables, including BA procedures that feature an association’s information processing capabilities, data-guided way of living, and ecological checking which connect to the relevant information utilization in the firm. The spirit of BA is actually to shift a large amount of raw data straight into relevant details, therefore, analyzing the connection between BA and also growth coming from the information processing, also, to make use of interested thinks about to become a possible path, however it appears that no such initiative has been disclosed in the literary works.
Business Analytics (BA) might be figured out as “a broad classification of demands, developments, as well as techniques for gathering, saving, accessing, along with researching data to aid business individuals make better choices” (Watson, 2009). Suppliers and scholars reciprocally use “Business Analytics (BA)”, “Business Intelligence (BI)” as well as “Big Data (BD)” to pertain to identical topics. For instance, the problem “business intelligence” is taken advantage of as a result of the information technology neighborhood, whereas “business analytics” is picked because of the business area (Sircar, 2009). In this analysis study nevertheless, the phrase
“Business Analytics” is used to become consistent alongside the leading carriers as well as academia.
The expanding make use of information technology (IT) in the business world has created the advancement of substantial and complex datasets for an assortment of company functions. Knowing their providers and making decisions based on massive datasets has become a vital hurdle for organizations. The IT market explains this development as “Big Data” to reveal the complication in addition to measurements of data collections. Conventional data bank utilizes to carry out certainly not have the capacities to analyze such big data as well as additionally handle the decision-making requirements of institutions. BA is the present solution for evaluating big data by utilizing boosted algebraic as well as analytical styles, data banks, and user interfaces to attend to “what has taken place” and also “what is most likely to happen” problems.
Having BA abilities has currently come to be necessary intended for companies. BA/BI rankings some of the leading 5 quest key phrases on Gartner’s website recently submitted guides are happening favorites, and leading business including Accenture, Deloitte Consulting, as well as IBM have launched analytics locations as well as likewise techniques. The area of BA is experiencing substantial advancement and also the sped up development rate of structured/unstructured data is nourishing this development. As asserted with, no singular business style in the final decade has as a lot of prospective results on incumbent IT resources as BA. Depending on a study carried out with International Data Organization (IDC), business analytics is among the best pair of IT leading concerns for big business. Manaka and the like, encourage that through 2018 “The UNITED STATES alone can experience a shortage of 140,000 to 190,000 folks with much deeper rational skill-sets aside from 1.5 million supervisors as well as also professionals along with the identity- exactly how to utilize the review of big data to create effective assortments.” Therefore, realizing its relevance, numerous service providers have presently carried out BA projects as well as additional technologies to obtain one-upmanship.
BA offers providers the capability to handle a new form of data like voice, web content, log data, pictures, as well as on the internet video clip, along with option makers substantially view this brand new type of data as well as the capability as an essential motorist of growth as well as also a considerable source useful development as well as one- upmanship. In a similar means, an investigation by  encourages the capacity to handle big data will be a key efficiency for firms. Carriers are acquiring BA advocate several explanations. For instance, claim that several of the vehicle drivers for which firms throughout several industries have implemented BA ventures consist of to produce much faster, a whole lot better, and likewise sensible choices, boost capacities, improve palms-free of cost operation, clear away needless units, and likewise improve processes. A thorough investigation study performed by IBM (2012)
asked a considerable amount of companies to measure their leading useful objectives for big data within their affiliations. The documents advise that they invest in BA to obtain consumer-driven results (49%), strengthen operations (18%), take care of risk/finance (15%), also, to create brand- new business models (14%). The same research accomplished through SAS-b (2011 ), states that companies are hoping to analytics to help them take care of a vast range of important troubles; nonetheless, the major accumulation gets on loan. Depending upon the very same research study, the most effective 3 problems for analytics to deal with are: minimizing expenses, strengthening the bottom collection, and also taking care of hazards.
Companies are generally making use of BA initiates in locations where dependence on measurable relevant information is usually even more prominent including figured out coordinating, finance, along with advertising, and marketing. These operational locations handle problems that require review and additional projection (SAS-b, 2011). concur as well as recommend that property capabilities in BA are going to certainly not only enhance productivity in conventional parts as well as also operate, however, additionally create alternatives to develop product and service offerings. A similar research study carried out through SAS-c (2013) shows that companies are making an effort to analytics to boost the technique they run and also to use development, largely analytics, to steer much better choices. (2013 ). Like countless brand new information technology, BA may result in remarkable expense reductions, substantial enhancements while needed to execute a personal computer responsibility, or even brand- new product and services offerings. Nevertheless, firms obtaining BA modern technologies require to deal with certain troubles along with threats to recognize the advantages their BA projects need to have to offer. As an instance,  mentions that business should comprehend that to make maximum use BA, as well as the data they, regularly accumulate as well as always keep, they should acquire situating the ideal concentration, creating the proper societies, teaming up with the right people, and likewise putting up the correct technology. Also, a document submitted via SAS-a (2014) offers the leading 3 big data troubles as the absence of skills/expertise, obstacle accessing all data, and certainly not properly utilizing their essential data to drive collections. Furthermore, the challenges of coping with big data, integrating modern technologies, finding logical capability, as well as tough business lifestyle are the major challenges to the effective use analytics within business SAS-c (2013 ). At some point, a firm’s “data-driven point of view” will be critical evidence of big data’s value to firms figures out three important top qualities of firms that wish to accomplish on analytics: usual use of modeling in addition to advertising and marketing gadgets, an organization tactic, as well as senior execs’ followers. Alongside such high qualities, organizations steering effective “analytics societies” are enjoying the rewards of business analytics (SAS-b, 2011). IBM (2012) professes that companies that intend to operate a flourishing BA initiative need to devote first attempts to customer-
centric results, plant an enterprise-wide big data plan, start together with existing data to perform near-term results, construct analytics abilities based upon business top priorities, as well as last but not least, create a business situation based upon measurable results.
- BUSINESS INTELLIGENCEThe condition of Business Intelligence (BI) was supplied via Gartner Group pro-Howard Dresner throughout the 1990s and also referred to as an increasing disorder for tips as well as methods that support decision-making using pertinent details research study, shipment, as well as likewise handling. BI has come to be typical in the business procedure and also science and also is generally taken advantage of. Nevertheless, there is still conflict in understanding the condition. This uncertainty results in a limitless option of interpretations. An exact separation confirms to be complicated given that each decided on meaning stays prone. In 1996, Business Intelligence was established as notices: Data study, saying, as well as worry resources can aid business users to find out a sea of data to integrate crucial details from it– today these devices together come under a type gotten in touch with Business Intelligence”.
Because of the various understanding of business intelligence, numerous styles for business intelligence devices appear in the literature. Regarding the large recognizing of the ailment made use of in the here and now work, above all, different logical processes are given up the endorsements, that make up the fashion for a BI type. These methods are handed over to the privacy guidelines and also approaches that are summarized in the term Business Intelligence.
Within this paper, the observing techniques are going to be differentiated in BI style:
- Data Variety
- Data Digestion
- Data Storage space rooms
- Data Processing
- Data Dialogue
The data compilation features the functioning body systems that give the asked for data for the Business Intelligence unit. Particularly, a difference must be created below in between interior as well as outside physical bodies as information. Along with data assimilation, the required data is actually transferred from pre-systems, improved as wel as likewise squeezed, which is described as the ETL technique. The goal of the ETL operation is to ensure that the processed data could be stashed continuously in the data storage space or even servicing. The data storage space may be identified in several structure variations. Right Here Data Stockroom and also Data Marts are made use of. In data handling or data analysis, all suggestions in addition to tools that are most worried about the assessment and analysis of the data are designated to this procedure. This amount is consequently delegated to analytical requests, which assess
the data conserved in the data storage approach depending on to reputable requirements. This technique additionally includes elements that allow on the net logical dealing with (OLAP) and likewise data mining parts that are taken advantage of to notice data designs. In the data discussion is the focus on team particular preparation and additionally, the presentation of the review leads for the consumer. For this objective, various ideas are utilized, like OLAP clients for the completion of ad-hoc questions or put up target- group-specific files. This level may also be marked dash panels or even control cockpit, preparing, and well-balanced directory sites, which are coming to be gradually essential.
The monitoring figure gives a summary of the specific procedures and also courses which elements belong to which method activity.
Figure 1: Business Intelligence Process
- OBJECTIVES OF BUSINESS INTELLIGENCEIn business, it is essential to possess ample, premium info and also crucial efficiency signs as the way for options. The greatest problem, nevertheless, is primarily the incorporating of relevant details. Various reports, spread pieces, or databases hide inside carriers and also include a significant quantity of relevant particulars that is very challenging to combine and provide relevant details. Thus, an overall option view is actually to be made, which is readily available as a manner for decisions. Because of this, it is possible, for example, to make the best use of business processes, lessen risks, reduce costs, increase integrated truly
worth. Similarly, utilizing BI may come to be a true one- upmanship, because the essential details are virtually given at the click of a computer mouse. Using Business Intelligence possesses 3 key goals.
Enhancement of selection method: The options to be taken are normally generated through accessible info. As a result, it is evident that with much better preparation of details together alongside the factor to consider a volume of facts the fashion of the selection is considerably built up. Info, that is, realities regarding specific elements, seems in massive range in today’s business. Using BI makes it feasible to equate all of them right into a format that gives them relevant information convenience in their regular work.
Enhancing the visibility of firm actions: Via BI, the employee should be permitted to take liability for his region via truths and additionally performing numbers along with to be capable to understand company varieties. BI offers the choice to boost that existence and also motivates the employee to observe the result of their location directly in the situation of the company all at once.
Show the relationships between solitary info: As a result of the issue of business procedures, options in several areas of companies possess substantial consequences. The BI remedies’ target to connect data coming from various information along with to recognize connections that might not be obtained from the individually thought about sources of information. This is the know-how factor of BI, which need to be executed through straight-out professionals in the applicable area, as creating such information enhances the quality of the whole process within the business.
- BUSINESS ANALYTICS SUCCESS DETERMINANTSPopovi et cetera (2012) created a type of business intelligence bodies (BIS) efficiency that featured your business intelligence dimensions of BIS growth, information worldly quality, particulars accessibility top quality, sensible selection- making society and utilize details for decision-making. BIS maturation pertains to the state of the development of BIS within the company. Facts information premium, in the BIS circumstance, describes details significance or outcome premium. Information gets access to costs pertains to the data transactions, customization functions, as well as also interactivity used as a result of the BIS. Analytical decision-making lifestyle defines the frame of mind in the direction of the use of information in decision-making approaches. Use applicable info for option- creating concern the treatment of obtained as well as sent out facts to company decision-making (Leonard-Barton & Deschamps, 1988).
Popovi and so on (2012) evaluated their model on data gathered originating from 181 establishments and discovered that BIS readiness possesses a tough influence on information get to top quality. Table 1 reveals the pinpointed determinants of Illuminative quotes for BA performance determinants.
Table 1: Business Analytics Success
Depending upon to our data examination results, successful business analytics is determined via 3 significant classifications: Business aspects which integrate society, BA capabilities, and also BA relevant information; process- related aspects that include business-IT placement, BA dimensions, and also BA finest process; and also technology- related elements which contains data tracking, BA strategies, as well as BA facilities. The core principle Business Analytics Effectiveness, as signified using several interviewees, pertains to the size to which a set of accurately specified and also clear business, process-related, and additionally specialized parts are coherently integrated.
Table 2: Consequences of Business Analytics Success
Table 2 launches the identified consequences of business analytics excellence. These feature actionable business analytics, performance enlargement, competitive advantage, and likewise regulative consistency.
- examined the important excellence variables for BI request as well as positioned that relevant information top quality, body top-notch, individual influences, and likewise company impacts are the four elements that develop whether an organization’s BI initiatives prosper. Their relevant information the first-class size included below- facets like relevant information accuracy, the efficiency of relevant information, and also the viscosity of details. The system premium measurement contained sub-factors consisting of BI body flexibility, scalability, as well as digestion. Specific impacts included fast accessibility to data, the convenience of data availability, and also enhanced variety- making capabilities while organizational effects consist of BI use, the success of crucial business purposes, business method remodelings, enriched ROI, and also enhanced communication as well as cooperation all-around business units.
- pinpointed business analytics excellence determinants right into 3 groups, like business efficiency components, operation similar efficiency elements, and technology-related results parts. Their business performance variables included
determinants including a crystal clear business attraction, as well as a strong business circumstance. Their process-related performance factors featured determinants such as effectively balanced team construct, reputable venture control procedures, in addition to personal- oriented renovation surveillance operations (Yeoh & Koronios, 2010). Their technology-related distinction aspects consisted of determinants consisting of a scalable and likewise flexible construction, and sustainable data fee in addition to data stability.
Eckerson determined the necessary performance aspects for venture business intelligence (BI). Those important success facets featurd support for all individuals via integrated BI sets, consistency of BI tools to the means individuals work as opposed to vice versa, the ability of the BI information to incorporate with computer and likewise useful requests, the ability of the BI sources to offer workable pertinent details, the capacity of the analytics personnel to quickly grow gadgets as well as also reports to meet swift improving customer requirement, and additionally an underlying BI platform that is really strong and also expandable.
Howson established 4 crucial performance variables while finding out the characteristics of a killer BI application. That BI leads determinants were composed of the way of living, folks’ sights of the marketplace value of particulars, exploratory as well as predictive models, along with fact- based management.
- CONSEQUENCES OF BUSINESS ANALYTICS SUCCESSJim Goodnight, Chief Executive Officer of SAS Principle Inc., discusses that business analytics has an extraordinary result on business efficiency and also profits adding that the “prospective to predict future business fads along with sensible accuracy are visiting be one of the important competitive advantages of the brand-new years. And also you will certainly not have the capability to carry out that without analytics.”.
A Computerworld research of 215 business analytics affiliations showed that the crucial advantages originated from business analytics projects feature enhanced choice- developing processes (75%), the enhanced velocity of decision-making (60%), much better positioning of information as well as strategies (56%), extra considerable expense financial savings (55%), quicker feedback to buyers’ business analytics requirements (54%), enhanced business competitors (fifty%), and additionally improved capacity to supply a singular, particular landscape of endeavor information (50%).
Depending upon to a Harvard Business Examination international questionnaire of 646 supervisors, supervisors, as well as specialists, many of the essential make the most of taking advantage of business analytics are composed of improved productivity, lessened dangers, decreased costs, much quicker decision-making, better courses, and amazing economical productivity (Harvard Business Assessment Analytics Submit, 2012).
Makeover into should certainly be created about Business Analytics, thus regarding make this area added explored and also grow. It would be expected that those popular qualitative and also theoretical research studies can easily work as a basis on which further quantifiable, as well as additionally conclusive jobs, might be developed, taking a look at hypothesis as well as affirming styles. An extra well- balanced investigation schedule, in this particular certain scenario, will be in fact of a whole lot worth, increasing our understanding and likewise understanding of such appropriate content on operations as well as business monitoring theories and also practices. This paper referred to the principle of business intelligence as well as the consequences of business analytics excellence along with also clarified the determinants of business analytics leads.
- Conger, AJ. A Revised Definition for Suppressor Variables: A Guide to Their Identification and Interpretation. Educational and Psychological Measurement 1974; 34. 35-46.
- Davenport, TH. Business Intelligence and Organizational Decisions. International Journal of Business Intelligence Research 2010; 1:1. 1-12.
- Dawson, L, Van Belle, J-P. Critical success factors for business intelligence in the South African financial services sector, SA Journal of Information Management 2013, 15:11, Art. 545, 12 pages.
- DeLone, WH, McLean, ER. Information Systems Success: The Quest for the Dependent Variable. Information Systems Research 1992; 3:1. 60-95.
- DeLone, WH, McLean, ER. The Delone and Mclean Model of Information Systems Success: A Ten-Year Update. Journal of Management Information Systems 2003; 19:4. 9-30.
- Elbashir, MZ, Collier, PA, Davern, MJ. Measuring the Effects of Business Intelligence Systems: The Relationship between Business Process and Organizational Performance. International Journal of Accounting Information Systems 2008; 9:3. 135-153.
- Elbashir, MZ, Collier, PA, Sutton, SG. The Role of Organizational Absorptive Capacity in Strategic Use of Business Intelligence to Support Integrated Management Control Systems. Accounting Review 2011; 86:1. 155-184.