Performance Evaluation of Different Municipal Services in a Secondary Town of Bangladesh

Performance Evaluation of Different Municipal Services in a Secondary Town of Bangladesh
Authors : Ahmed Jami Safayet, Md Sazzad Hossain
Publication Date: 04-07-2017


Author(s):  Ahmed Jami Safayet, Md Sazzad Hossain

Published in:   International Journal of Engineering Research & Technology

License:  This work is licensed under a Creative Commons Attribution 4.0 International License.

Website: www.ijert.org

Volume/Issue:   Volume. 6 - Issue. 06 , June - 2017

e-ISSN:   2278-0181


Municipal services are the basic services where the residents of a town are given those by paying taxes to the municipal authority. In this study the performance of municipal service facilities of Pabna municipality can be found out. Out of many service facilities the study considers only some of them for gaining the purpose i.e. educational facilities, health facilities, electricity, water supply, market facilities, recreational facilities and solid waste management systems. The study is done by using two methods like User Satisfaction Index (USI) and Community Effect Index (CEI). After doing analysis of the collected data the study finds that the existing condition of recreational facilities in the study area is falling into bad condition where other facilities are in fairly good situation. On the basis of the analysis the study has focused on enhancing in accessibility of municipal service facilities to the citizens of Pabna municipality that is essential for sustainable urban life.


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